These Terms and Conditions (“Terms”) govern your use of www.lifelinetaxsolutions.com (the “Website”) and any text message program operated by Lifeline Tax Solutions LLC (“Lifeline,” “we,” “us,” or “our”). By accessing the Website or enrolling in our text messaging program, you agree to these Terms. If you do not agree, please do not use the Website or our messaging services.
Lifeline Tax Solutions LLC is a tax resolution and tax preparation firm located at 1301 Riverplace Blvd, Suite 800, Jacksonville, FL 32207. We assist individuals and businesses nationwide with IRS and state tax matters, including tax resolution, tax preparation, penalty abatement, and audit representation.
Our team includes licensed tax attorneys, certified public accountants (CPAs), enrolled agents, and tax preparers. Lifeline is a private firm and is not affiliated with, endorsed by, or acting on behalf of the Internal Revenue Service, the U.S. Department of the Treasury, or any state taxing authority.
Using the Website, submitting a contact form, scheduling a consultation, or communicating with us by phone, email, or text does not by itself create an attorney-client, accountant-client, or other professional relationship. A professional relationship is formed only when you and Lifeline sign a written engagement agreement.
Once signed, your engagement agreement governs the services we provide, including fees, payment terms, cancellation rights, and refunds. If these Terms conflict with your engagement agreement, the engagement agreement controls.
Content on the Website, including blog posts, FAQs, videos, and descriptions of IRS programs, is provided for general informational purposes only. It is not tax, legal, or financial advice and should not be relied on as a substitute for advice from a qualified professional who has reviewed your specific circumstances. Tax laws and IRS procedures change frequently, and we do not guarantee that all Website content is current or complete.
Every tax situation is different. Descriptions of IRS programs such as Offers in Compromise, Installment Agreements, Currently Not Collectible status, and Penalty Abatement are general in nature. Eligibility and outcomes are determined solely by the IRS or the applicable state taxing authority. Past results, client reviews, and testimonials do not guarantee a similar outcome in your case.
You must be at least 18 years old to use the Website or enroll in our text messaging program.
You agree not to use the Website to:
• submit false, misleading, or another person’s information without authorization;
• interfere with the Website’s security, operation, or servers;
• copy, scrape, or harvest Website content or data by automated means; or
• use the Website for any unlawful purpose.
All Website content, including text, graphics, logos, videos, and the Lifeline Tax Solutions name, is owned by or licensed to Lifeline and is protected by U.S. copyright and trademark laws. You may view and print Website content for personal, non-commercial use only. Any other use requires our prior written permission.
The Website may contain links to third-party websites, including government resources. We do not control and are not responsible for the content, accuracy, or privacy practices of those websites.
Your use of the Website and our messaging program is also governed by our Privacy Policy [link to Privacy Policy], which explains how we collect, use, and protect your information.
Program description. Lifeline Tax Solutions sends text messages from (904) 664-1500 to clients and individuals who have opted in. Messages may include case status updates, document requests, appointment reminders, payment reminders, and customer service communications.
Consent. By providing your mobile number and opting in, you agree to receive text messages from Lifeline Tax Solutions at the number provided. Consent is not a condition of purchasing any services.
Message frequency. Message frequency varies based on your case and account activity.
Costs. Message and data rates may apply, depending on your mobile carrier and plan.
Opting out. You may opt out at any time by replying STOP to any message. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again. To rejoin, reply START.
Help. For assistance, reply HELP to any message, email info@lifeline.tax, or call (800) 767-1019.
Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.
No sharing of mobile information. We do not sell, rent, or share your mobile phone number or text messaging opt-in consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Changes to your number. If you change or deactivate your mobile number, please notify us promptly or reply STOP from the old number.
The Website and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Website will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Lifeline, its owners, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the Website or its content, or from reliance on any information provided on the Website. This section does not limit any obligations Lifeline has under a signed engagement agreement.
You agree to indemnify and hold harmless Lifeline and its owners, employees, and agents from any claims, losses, or expenses, including reasonable attorneys’ fees, arising from your misuse of the Website or your violation of these Terms.
Informal resolution first. Before starting arbitration, you agree to contact us at info@lifeline.tax and give us 30 days to try to resolve the dispute informally.
Binding arbitration. Any dispute arising out of or relating to these Terms, the Website, or our messaging program that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court. The arbitration will take place in Duval County, Florida, or by video or telephone conference if permitted by the rules.
Judgment on the arbitrator’s award may be entered in any court with jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.
Class action waiver. You and Lifeline agree that claims may be brought only on an individual basis and not as a plaintiff or class member in any class, collective, or representative proceeding.
Small claims exception. Either party may bring an individual claim in small claims court if it qualifies.
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules, except where federal law applies.
We may update these Terms from time to time. Changes take effect when posted on this page with a revised Effective Date. Continued use of the Website or our messaging program after changes are posted means you accept the updated Terms.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
Lifeline Tax Solutions LLC
1301 Riverplace Blvd, Suite 800
Jacksonville, FL 32207
Phone: (800) 767-1019
Email: info@lifeline.tax
Your Lifeline. Your Roadmap. Your Resolution. Fighting for taxpayers across the country.
© 2026 Lifeline Tax Solutions LLC. All rights reserved.
