You should never have to chase your own tax firm.

Nine defined milestones. A dedicated team. A meeting at every step. And a client portal where you can see everything — 24 hours a day, 7 days a week.

Stay informed at every step

Real-time updates, and milestone visibility. Imagine getting an update without having to ask for it. That's what we do!

Secure, easy document exchange

Upload documents from your phone and keep every file in one place.

Expert guidance you can trust

A dedicated team moves your case forward from start to finish.

Your resolution roadmap

The Resolution Roadmap

We create a clear, structured path for every client. Each step is tailored to fit your individual needs. Your dedicated Tax Team will let you know what was accomplished and what happens next. You’ll never have to ask “What’s going on with my case?”

1
COORDINATOR
Step 1 · Day 1
Onboarding

We assign your dedicated Case Coordinator, set up your client portal, secure IRS Power of Attorney, and contact the IRS on your behalf. From this point forward, the IRS deals with us — not you.

2
COORDINATOR
Step 2 · Discovery
Transcript Review

We pull your complete IRS account history, review every balance and missing year, and identify notices, liens, levy risk, or compliance issues. You see what the IRS sees — explained by someone on your side.

3
COORDINATOR
Step 3 · Discovery
Financial Review

We review your financial questionnaire, income, expenses, assets, and hardship factors. This gives your team the context needed to identify the strongest resolution path before negotiations begin.

4
TAX PREPARER
Step 4 · Tax Filing
Tax Return Prep

If you have unfiled returns, our Tax Preparer gets them organized and prepared. Nothing is sent to the IRS without your review, approval, and signature.

5
TAX PREPARER
Step 5 · Tax Filing
Tax Return Complete

We review your returns with you, file what can be e-filed, and give mailing instructions for any prior-year returns that must be paper-filed. Compliance is restored so resolution can move forward.

6
Enrolled Agent
Step 6 · Resolution
Case Review

Your Enrolled Agent reviews the full case, works with you to fill any gaps, confirms strategy, and prepares the resolution package. This is the point where your path becomes specific and actionable.

7
COORDINATOR
Step 7 · Resolution
IRS Nurture

We monitor transcripts, track IRS updates, explain any letters, and keep the case active during waiting periods. You are not left wondering what is happening between milestones.

8
Enrolled Agent
Step 8 · Closure
Ready to Close

Final documents are gathered, the resolution strategy is confirmed, and active IRS negotiation moves forward. You know what is being submitted and why.

9
Enrolled Agent
Step 9 · Closure
Case Closed

Your final outcome is presented, resolution terms are finalized, documents are delivered, and your case is closed. This is the resolution the full roadmap has been building toward.

The people behind your roadmap

Your dedicated tax team

Three specialists. One coordinated system. You always know who is working on your case and why.

Your guide throughout

Case Coordinator

Your single point of contact from day one to case close. Schedules every meeting, chases every document, keeps you updated at every step. You will never wonder what is happening.

Onboarding
Transcript Review
Financial Review
IRS Nurture

Compliance specialist

Tax Preparer

Handles all unfiled returns with precision. Reviews every return with you before filing. Nothing goes to the IRS without your eyes on it first. Gets you compliant so negotiations can begin.

Tax Return Prep
Tax Return Complete
IRS negotiator
Enrolled Agent

Federally licensed. IRS-credentialed. Reviews your complete financial picture, builds your strategy, negotiates directly with IRS management, and closes your case with the best possible outcome.

Case Review
Ready to Close
Case Closed

Always in the loop

Your case. Your portal. 24/7 visibility.

While most firms leave you wondering, Lifeline clients log into their personal portal and see every update, every document, and exactly which step they’re on — any time, day or night.

Your Resolution Roadmap
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Start your roadmap

Ready to start your Resolution Roadmap?

Your first meeting is free. No pressure, no obligation — just a clear next step toward resolving your tax problem.