Lifeline Tax Solutions was founded by two people who believed the tax resolution industry had a fundamental problem — it charged the most to the people who could afford it the least. We built something different.
From the moment we file Power of Attorney, the IRS deals with us — not you. No more letters you don't understand. No more calls you're afraid to answer.
We built the Resolution Roadmap — 9 defined milestones with a meeting at every step — because you should always know exactly where your case stands.
If we can take your case, we fight for you. If we can't, we'll tell you exactly what to do yourself. No one leaves a Lifeline consultation empty-handed.
Cary and Matthew recorded this for every person considering Lifeline. They want you to know who you’re dealing with before you ever pick up the phone.
Our founders
Cary leads Lifeline’s client experience and vision. His background in sales and client advocacy gave him a front-row seat to the way traditional tax resolution firms treated clients — as case numbers, not people. He started Lifeline to change that.
His philosophy on every consultation call: “It’s ok. I got this. There are options — and I’m not going to let the IRS put you in the poorhouse. Let’s sit down and figure out exactly what this looks like for you.”
Cary personally developed the consultative approach that defines every Lifeline client interaction. The standard isn’t a sales script — it’s a genuine conversation about your situation and your options. Every consultant is trained to his standard.
Matthew is a United States Marine Corps veteran — and the values he carried out of service are the same ones that run through every part of how Lifeline operates. Discipline. Accountability. Never leaving a client behind. The Marine Corps teaches you that there’s always a way through — you just need to know the terrain. Matthew knows the IRS terrain better than almost anyone.
His operational expertise and deep knowledge of how the IRS actually works — who has real authority, what levers move outcomes, and what the IRS can and cannot do — form the tactical foundation of every Lifeline resolution.
Behind every Lifeline case is a dedicated team of specialists — coordinators, preparers, enrolled agents, and a licensed tax attorney — working in a coordinated system designed around your resolution. Your case is never one person’s responsibility. It’s the whole team’s.
Michael Luby is Lifeline’s Chief Administrative Officer and Tax Attorney, bringing nearly two decades of tax resolution experience. He has negotiated more than $1 billion in tax disputes for individuals and businesses facing the IRS and state authorities, with cases spanning Offers in Compromise, business reorganization, audit defense, and compliance. Michael ensures every negotiation is grounded in law and that clients receive the full benefit of legal expertise — not just enrolled agent representation. He is admitted to the State Bar of Colorado and the United States Tax Court, and when a case demands deeper authority, Michael is directly involved.
An operator at heart, Michael brings the same drive he applies to the toughest cases to life outside the office — competing in extreme endurance events and snowboarding in his home state of Colorado, where he lives with his wife, two children, and two dogs.
Ben Bray leads Lifeline’s consultation team and sets the standard for how every new client relationship begins. With more than 15 years as a tax resolution advocate, Ben has personally helped over 3,500 people resolve their tax issues, and he trains every consultant on Lifeline’s approach: no scripts, no pressure, real answers every time. Known around Lifeline as “The White Knight,” Ben has built his reputation on relentlessly advocating for his clients and pursuing what’s right, even when it’s the harder path. He ensures every consultation is genuinely consultative — honest, specific, and built around the client’s real situation.
Outside the office, Ben is a devoted dad to his two sons, a die-hard Jacksonville Jaguars fan, and never misses a good concert.
Lexi Thayne was Lifeline’s very first employee, and she’s been helping us build the company from the inside out ever since. As Chief Coordination Officer, she leads Lifeline’s entire case coordination department — the team of Case Coordinators who serve as each client’s primary point of contact throughout the Resolution Roadmap. Lexi oversees the protocols that make sure no client is ever left wondering what’s happening with their case: every milestone meeting scheduled, every post-call summary sent, every action item documented and followed through. As office manager, she’s also the person who keeps Lifeline itself running day to day, and there isn’t a department in the company that doesn’t rely on her in some capacity.
Outside the office, Lexi is a talented artist and runs her own jewelry line.
Real clients. Real results.
Specific dollar amounts. Real stories. Independently verified across the platforms taxpayers actually trust.
Reviews across Google & BBB
I was struggling loosing sleep over my IRS tax problems. I had talked or tried to contact a few other company’s with no result.
When I first contacted Lifeline Tax Solutions and spoke with the initial Representative I was put at ease with my case. After my initial contact Rep he had done his part great then moved to another Rep for his part. Which included sending in paperwork and things. Once he was finished with his part I was sent to another Rep. Please know both of them did their part above and beyond.
Here is where things get even better.
Lindsey Garris was my final Case Manager.
I had Phone Calls and Emails with Lindsey.
For a few months gathering everything up.
Each call or email made me know God lead me to the right company to handle my case and so blessed I had Lindsey. She always made me know I had the right person on my side. Her passion for her career and the people she is helping in such and hard part of their life she is Heavenly Sent. Lindsey knows her position holds peoples life and future in the outcome of the case. The passion Lindsey carries inside of her for helping people is second to none. I tank God for putting me with lifeline and I can not thank Lindsey enough for her knowledge and expertise. Lindsey and the rest of the Lifeline crew probably saved my life as I know I was headed south with my health over the stress and worry of owing the IRS.
If you are in need of a great company to handle your IRS situation, Look no further that Lifeline Tax Solutions.
I was struggling loosing sleep over my IRS tax problems. I had talked or tried to contact a few other company’s with no result.
When I first contacted Lifeline Tax Solutions and spoke with the initial Representative I was put at ease with my case. After my initial contact Rep he had done his part great then moved to another Rep for his part. Which included sending in paperwork and things. Once he was finished with his part I was sent to another Rep. Please know both of them did their part above and beyond.
Here is where things get even better.
Lindsey Garris was my final Case Manager.
I had Phone Calls and Emails with Lindsey.
For a few months gathering everything up.
Each call or email made me know God lead me to the right company to handle my case and so blessed I had Lindsey. She always made me know I had the right person on my side. Her passion for her career and the people she is helping in such and hard part of their life she is Heavenly Sent. Lindsey knows her position holds peoples life and future in the outcome of the case. The passion Lindsey carries inside of her for helping people is second to none. I tank God for putting me with lifeline and I can not thank Lindsey enough for her knowledge and expertise. Lindsey and the rest of the Lifeline crew probably saved my life as I know I was headed south with my health over the stress and worry of owing the IRS.
If you are in need of a great company to handle your IRS situation, Look no further that Lifeline Tax Solutions.
I reached out to Life Line Tax Solutions nearly a year ago when I needed help getting my finances and IRS situation under control. From day one, they worked closely with me, taking the time to review my numbers, make countless phone calls, and guide me through the entire process.
After over a year of hard work and dedication, they were able to help me reach a satisfactory payment agreement with the IRS, and I truly couldn’t be more grateful. They have absolutely lived up to their name — they were a true lifeline for me during a very stressful time.
A special thank you to John for all of his patience, support, and hard work throughout this process. I highly recommend Life Line Tax Solutions to anyone needing help with tax issues or IRS matters!
I reached out to Life Line Tax Solutions nearly a year ago when I needed help getting my finances and IRS situation under control. From day one, they worked closely with me, taking the time to review my numbers, make countless phone calls, and guide me through the entire process.
After over a year of hard work and dedication, they were able to help me reach a satisfactory payment agreement with the IRS, and I truly couldn’t be more grateful. They have absolutely lived up to their name — they were a true lifeline for me during a very stressful time.
A special thank you to John for all of his patience, support, and hard work throughout this process. I highly recommend Life Line Tax Solutions to anyone needing help with tax issues or IRS matters!
THANK GOD FOR LINDSEY NORTH GARRIS, EA AND LIFELINE TAX SOLUTIONS! For giving me my peace of mind back and helping me resolve my tax issue. Lindsey kept me updated on my case. Lindsey answered every one of my calls. Lindsey reassured me when I became worried about my situation because of notices I received. Lindsey was kind, patient and, understanding because she has the experience in resolving matters like mine. Thank you so much Lindsey and Lifeline Tax Solutions.
THANK GOD FOR LINDSEY NORTH GARRIS, EA AND LIFELINE TAX SOLUTIONS! For giving me my peace of mind back and helping me resolve my tax issue. Lindsey kept me updated on my case. Lindsey answered every one of my calls. Lindsey reassured me when I became worried about my situation because of notices I received. Lindsey was kind, patient and, understanding because she has the experience in resolving matters like mine. Thank you so much Lindsey and Lifeline Tax Solutions.
Dear Lifeline Tax Solutions Team,
I am writing to express my sincere gratitude for the exceptional service I received from your company. I am so grateful I saw your ad on Facebook; your integrity truly stands out amongst a sea of charlatans.
Today I spoke with a representative named Crystal. Besides having an outstanding personality and being very compassionate, she possessed a wealth of knowledge. I specifically want to recognize the time she gave to helping me untangle some gaps in my understanding.
The forthcoming honesty she delivered was not necessarily what I wanted to hear, but it made the most sense considering the notoriously hard state I live in and the specific details of my circumstances. Rather than selling me a service bound to fail, she advised me on how to arrange things with the state directly. It would have been very easy for her, like other companies, to mislead me, but her advice effectively saved me thousands of dollars.
Wow, talk about integrity! As the saying goes, “don’t trip on pennies while chasing dollars.” Thank you, Crystal, for your honesty and for the help you provided. I will be recommending Lifeline Tax Solutions to everyone I know.
Best regards,
Staci B.
Dear Lifeline Tax Solutions Team,
I am writing to express my sincere gratitude for the exceptional service I received from your company. I am so grateful I saw your ad on Facebook; your integrity truly stands out amongst a sea of charlatans.
Today I spoke with a representative named Crystal. Besides having an outstanding personality and being very compassionate, she possessed a wealth of knowledge. I specifically want to recognize the time she gave to helping me untangle some gaps in my understanding.
The forthcoming honesty she delivered was not necessarily what I wanted to hear, but it made the most sense considering the notoriously hard state I live in and the specific details of my circumstances. Rather than selling me a service bound to fail, she advised me on how to arrange things with the state directly. It would have been very easy for her, like other companies, to mislead me, but her advice effectively saved me thousands of dollars.
Wow, talk about integrity! As the saying goes, “don’t trip on pennies while chasing dollars.” Thank you, Crystal, for your honesty and for the help you provided. I will be recommending Lifeline Tax Solutions to everyone I know.
Best regards,
Staci B.
Great price
Lifeline Tax Solutions is just that, a lifeline! My team at Lifeline, Scott, Presley and Lindsey walked me through, step by step, with complete transparency, resolving my IRS issue. Lindsey was able to take my 10.4K tax debt to a resolution to where I didn’t have to pay anything! If you have tax issues, I highly recommend you come here first. Lifeline Tax Solutions is affordable and very easy to work with! You won’t be disappointed.
Great price
Lifeline Tax Solutions is just that, a lifeline! My team at Lifeline, Scott, Presley and Lindsey walked me through, step by step, with complete transparency, resolving my IRS issue. Lindsey was able to take my 10.4K tax debt to a resolution to where I didn’t have to pay anything! If you have tax issues, I highly recommend you come here first. Lifeline Tax Solutions is affordable and very easy to work with! You won’t be disappointed.
Reasonable price.
Lifeline literally took the pressure off of me. Their staff is very knowledgeable and professional. There was no pie in the sky hype about what they could do. But what they did do.. is go to work for me. When it was all said and done I felt like I had just won a marathon., but it was a marathon. I did not run in in. They ran FOR me. I Can’t say enough positive about Lindsey
And the staff that took care of this for me. Very satisfied.
Reasonable price.
Lifeline literally took the pressure off of me. Their staff is very knowledgeable and professional. There was no pie in the sky hype about what they could do. But what they did do.. is go to work for me. When it was all said and done I felt like I had just won a marathon., but it was a marathon. I did not run in in. They ran FOR me. I Can’t say enough positive about Lindsey
And the staff that took care of this for me. Very satisfied.
Reasonable price.
Lifeline Tax was professional, knowledgeable, and supportive from start to finish. They clearly explained the process, communicated consistently, and handled my case with real competence and care. They worked directly with the IRS to find a solution that fit my situation, and their pricing was fair and transparent for the level of service provided.
The team was reliable, patient, and thorough, and I felt confident the entire time knowing my case was in good hands. I highly recommend Lifeline Tax to anyone needing experienced and honest help with tax issues.
Reasonable price.
Lifeline Tax was professional, knowledgeable, and supportive from start to finish. They clearly explained the process, communicated consistently, and handled my case with real competence and care. They worked directly with the IRS to find a solution that fit my situation, and their pricing was fair and transparent for the level of service provided.
The team was reliable, patient, and thorough, and I felt confident the entire time knowing my case was in good hands. I highly recommend Lifeline Tax to anyone needing experienced and honest help with tax issues.
That’s the founding belief Cary and Matthew built Lifeline on — and it’s still the lens through which every pricing decision, every service design, and every client interaction gets evaluated.
Large national firms spend millions on advertising, then pass those costs directly to clients through fees that can reach $15,000 or more. The people most afraid of the IRS are often the least able to afford professional help. They call the IRS themselves, get assigned to frontline collectors who have no authority to help, agree to payment plans they can’t sustain. The situation gets worse.
Lifeline operates lean by design — no national ad campaigns, no call center overhead. That means more of every dollar a client pays goes toward actually resolving their case. And it means clients work with real people who know their name, know their situation, and answer when they call.
In IRS debt resolved for clients nationwide
Clients helped across every state
Rating — independently verified, consistently maintained
Milestone steps in the Resolution Roadmap — an industry first
These aren’t marketing claims. They’re operational commitments that every Lifeline client experiences directly.
Our philosophy
Most tax resolution firms run consultations as sales calls. A script. A close. A credit card number. Lifeline runs consultations as consultations — a genuine conversation about your situation, what your options actually are, and what the honest path forward looks like.
Our consultants are trained to be consultative, not salesy. They ask real questions. They listen. They tell you what the IRS will and won’t accept. They review your financial picture and build your resolution in front of you — so by the end of the call, you know exactly what working with Lifeline would look like, what it costs, and what outcome is realistic.
If we’re not the right fit, we tell you. If you can handle your situation yourself, we give you that guidance — free. This costs us potential revenue. We do it anyway because it’s right.
“Man, first of all there are options. I’m not going to let the IRS garnish you. But you have to get on top of this right away — don’t procrastinate, don’t wait. Let’s sit down and talk about your options. It’s ok. I got this.”
That’s not a script. That’s what every Lifeline consultant actually says when someone calls scared. The IRS has made them feel powerless. Our job in that first call is to give the power back.
Office
1301 Riverplace Blvd
Suite 800
Jacksonville, FL 32207
Monday – Friday
9:00 AM – 8:00 PM EST
Your free consultation is exactly what it says — free, no pressure, no obligation. You leave with real answers whether you hire us or not.
Or call us directly
Your Lifeline. Your Roadmap. Your Resolution. Fighting for taxpayers across the country.
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